FAQs
What size toy should I get?
To ensure you choose the correct toy size, please measure your hand circumference then refer to the Size Guide. You can measure your hand circumference by either using a tape measure or by improvising. If using a tape measure, simply wrap it closely around your dominant hand, directly over the knuckles. If improvising, find something that can fully wrap around your hand (strip of paper, string, floss, USB chord, etc.); mark the end point once it’s wrapped, then measure your makeshift tape instrument against a ruler.
If you have any questions regarding toy sizing or measuring your hand circumference please contact us at customerservice@lilbuddies.us
What payment methods do you accept?
We accept Apple Pay, Visa, Mastercard, American Express, Discover, Google Pay, Meta Pay, Diners Club, Shop Pay and Shop Pay Installments. Please note that the available payment methods may change depending on your region.
When will I recieve my order?
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must either be in the same condition that you received it (unused and unopened, in its original packaging) or it must have a defect.
You can start a return by contacting us at customerservice@lilbuddies.us to explain your situation (please provide proof of purchase.)
Once your return is approved, we willl email you the shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Any returns other than for defects, will have to pay the return shipping cost. Any refunds other than for defects, will exclude original shipping cost.
You can always contact us for any return questions at customerservice@lilbuddies.us.
Damages and issues
Please inspect your order upon reception and contact us immediately at customerservice@lilbuddies.us if you have any issues. We will promptly evaluate the issue and make things right. All feedback is encouraged.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns for on sale items and final sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exchanges due to a personal failure to choose the correct toy size will result in the customer covering the additional shipping costs.
How long does a refund take?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: customerservice@lilbuddies.us
How do I make changes to an order I've already placed?
The best way to change your order is to contact us at: customerservice@lilbuddies.us
If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
What if I never received my order?
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact us at customerservice@lilbuddies.us and we can assist you with the next steps.
What if I received a defective item?
Chances of receiving a defective product is rare but possible. Please take pictures of the product which shows defect clearly & contact us at customerservice@lilbuddies.us.
How do I clean my LilBuddies toy?
The outer plush jacket should be hand washed with cold water and a gentle detergent. The inner padding device can not be washed, however, the interior plush minky fabric can be cleaned with an alcohol wipe.